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Refund & Return Policy

Refund & Return Policy

Refund & Return Policy

  1. Refund Eligibility:
    • Refunds may be offered within a certain period after purchase, typically within 7 to 30 days from the date of purchase.
    • Refunds are generally applicable for courses or subscriptions that have not been fully accessed or utilized.
    • Refunds may not be applicable for certain products or services, such as downloadable content or courses that have been completed.
  2. Requesting a Refund:
    • Users must submit a refund request through the e-learning platform's designated channels, which may include contacting customer support or filling out an online form in user dashboard.
    • The request should include details such as the order number, the reason for the refund, and any relevant documentation.
  3. Refund Processing:
    • Refunds are typically processed within a certain timeframe, such as 7 to 14 business days from the date the refund request is approved.
    • Refunds may be issued to the original payment method used for the purchase.
  4. Exceptions and Conditions:
    • No refunds for courses accessed beyond a certain percentage of completion.
    • No refunds for courses purchased during certain sales events.
    • No refunds for discounted or promotional purchases.
  5. Cancellation Policy:
    • Users may have the option to cancel subscriptions or memberships, with refunds provided for any unused portion of the subscription period.
    • Cancellation requests should be submitted according to the platform's specified procedures.
  6. Course Quality or Technical Issues:
    • If users encounter issues with course quality or technical difficulties preventing them from accessing the content, they may be eligible for a refund or alternative resolution.
    • Users should report such issues promptly to customer support for assistance.
  7. Changes to the Refund Policy:
    • The e-learning platform reserves the right to update or modify the refund policy at any time. Any changes will be communicated to users through the platform's website or other official channels.
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